We kindly ask you to check the integrity of the products when you receive your order. As you will see, our packaging is excellent and protects our products during transport. However, some damage may be caused to the products during transport. In this case, please fill in the special return form available at landroverparts.gr and clearly note the type of damage on the shipping form. You can also contact us at email info@landroverparts.gr, or at tel .: 210 9425857 (business opening hours), within 5 days to arrange product return and shipping new. To replace it you need to keep the product packaging. In the rare case of a defective product, please follow the procedure above.
8. Liability and Guarantee of Supplier. Responsibility of the Seller for defects.
1. The manufacturer of any product you purchase is liable for any damage caused by a defect in its product. Any agreement to restrict or exempt the producer from liability is void. Claims against the producer for damages are barred after three years after the injured party has been informed or should have been informed of the damage, defect and identity of the producer. After a decade of the release of this product, the rights of the injured party against the producer are depreciated. In case of doubt as to the identity of the producer of a product purchased from us, please let us know.
2. Any permanent consumer goods are accompanied by the written guarantee of the manufacturer of the product or the company that imported the product into the EU or the company that attacks the product with the marks appearing as the manufacturer (of the other "Supplier"). Please pay special attention to the terms of the warranty provided by the Supplier as well as to the other accompanying documents and data which under the responsibility of the Supplier are included in the products and especially those concerning information on the safe use and maintenance of products.
3. The supplier must provide the consumer in writing, in Greek or with internationally established symbols, clear and complete instructions for safe use, preservation, maintenance and full utilization of the product and information on the risks during use and preservation.
4. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. of. The warranty must comply with the rules of good faith and must not be invalidated by excessive exceptions. The warranty period must be reasonable in relation to the possible shelf life of the product. Possible shelf life of the product is the reasonably expected time during which the product can be used according to its destination, even after repair or replacement of spare parts, until the wear and tear from regular use makes the product useless or further use financially unprofitable. In particular, for state-of-the-art technology products, the warranty period must be reasonable in relation to the time at which these products are expected to remain technologically up-to-date if this time is shorter than their possible lifespan. If a defect occurs in the product during the warranty period and the supplier refuses or slows down the repair beyond the time required, the consumer is entitled to request the replacement of the product with new same features and quality or if it is not repaired ask for a withdrawal from contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for as long as the repair lasts. Violation of the obligations of the Supplier by the Supplier does not affect the validity of the guarantee, which the consumer can invoke and demand from the Supplier to comply with it. In case of replacement of the product or its spare part, the warranty is automatically renewed for the entire duration of the new product or spare part.
5. In addition to the warranty, the Supplier of new permanent consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period of time equal to their possible lifespan. The Supplier must also provide consumers with the option of purchasing spare parts and other products required for their use in accordance with their destination for the entire duration of their life.
We kindly ask you to check the integrity of the products when you receive your order. As you will see, our packaging is excellent and protects our products during transport. However, some damage may be caused to the products during transport. In this case, please fill in the special return form available at landroverparts.gr and clearly note the type of damage on the shipping form. You can also contact us at email info@landroverparts.gr, or at tel .: 210 9425857 (business hours), within 5 days to arrange product return and shipping new. To replace it you need to keep the product packaging. In the rare case of a defective product, please follow the procedure above. and clearly note the type of wear on the shipping form. You can also contact us at email info@landroverparts.gr, or at tel .: 210 9425857 (business opening hours), within 5 days to arrange product return and shipping new. To replace it you need to keep the product packaging. In the rare case of a defective product, please follow this procedure. your charge. This is regardless of the out-of-warranty maintenance services, which we can provide to you on a case-by-case basis with the current charge.
8. Dispute Resolution
According to Directive 2013/11 / EC, which was incorporated in Greece by JM 70330/2015, the possibility of electronic settlement of consumer disputes is now provided by the Alternative Dispute Resolution (EED) in the whole of the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made by our Website, he can initiate the EED process through the single pan-Hellenic platform for electronic dispute resolution (platform). HED) available at
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
9. Order cancellation
Cancellation of the order can be done in the following cases: Before completing the order, during the online ordering process you can make a "back" and remove the quantities of products from your cart by pressing the "Remove" button. If the online order has been completed but the product has not been shipped yet, you can call 210 9425857 or send us an email at info@landroverparts.gr and we will contact you.